Vitaly Foods may change menu items from time to time. Customers will receive at least one week’s notice of planned menu changes.

Prices may change due to ingredient and operating costs. Customers will receive at least one week’s notice before a price change takes effect.

Tiffin quantities may be adjusted (increased or decreased) due to customer needs or ingredient and operating costs. Customers will receive at least one week’s notice before a quantity change takes effect.

Orders may be cancelled for a full refund up to 24 hours before the scheduled delivery time. Cancellations after this time are not eligible for a refund; store credit may be provided for other circumstances.
A service fee of $3.50 applies to cancellations. The cost of any tiffins already delivered will be calculated at the single-meal rate.

Customers are responsible for providing an accurate delivery address and being available to receive their order. Once delivered, food should be collected promptly and stored appropriately.
House Delivery: Food will be left at a suitable front porch or entrance area.
Condo/Apartment Delivery: Food will be delivered to an accessible lobby or suitable entrance area. If you would like delivery directly to your unit door, upstairs delivery is available for an additional $1.50 per delivery.

We collect and use customer information only as needed to process orders, provide delivery, and communicate with customers. We do not sell customer information.

As our business grows, we may update these policies. Any changes will be posted on this page with the updated date, and all customers will be notified.