FAQs
Frequently Asked Questions
Got Questions? We Have Answers
Frequently Asked Questions
Everything you need to know about Swati's Kitchen tiffins, family meals, discounts, and delivery zones.
🏠 General & About Our Service
Choose your meal plan (3-Day, 5-Day, or daily options), place your order online, and enjoy fresh homemade meals delivered to your home or workplace on your selected days.
Yes, Chef Swati Chadha oversees all kitchen preparation, ensuring traditional home-style Punjabi quality and authentic taste in every single meal.
A tiffin service provides individual, recurring meal portions designed for busy students and professionals. Family meal services provide larger family-style containers intended for multi-person dinners, weekend gatherings, or special occasions.
Yes! We cater office lunches, corporate meetings, spiritual gatherings, and family celebrations with special group pricing.
🍲 Food Quality & Dietary Options
Yes. Every meal is cooked fresh on the day of delivery—never frozen, pre-stored, or mass-produced in advance.
Yes, 100% of our kitchen is pure vegetarian. Every meal is prepared using traditional Punjabi recipes with pure desi ghee, less oil, and less salt.
Our meals are mildly spiced for healthy daily eating. You can request mild or extra-spicy options in your order notes during checkout.
Yes! Sattvic and Jain meals prepared without onion or garlic are available upon advance request.
A typical meal contains fresh tawa rotis, fragrant rice, curry (dal or beans), a vegetable sabji, fresh salad, pickle, and occasionally a sweet dessert.
The roti count varies based on the plan selected (Small, Medium, or Large). You can also add extra rotis to your order.
🚚 Delivery Zones & Pickup Locations
We deliver across Nepean, Barrhaven, Kanata, Stittsville, Orléans, Centrepointe, Gloucester, Bells Corners, Riverside South, Findlay Creek, and Downtown Ottawa.
Tiffin and lunch deliveries take place between 8:00 AM – 12:00 PM, while family dinner deliveries take place between 4:00 PM – 8:00 PM. Same-day orders must be placed before **12:00 PM (Noon)**.
You can pick up orders from our partner stores:
- Spice World Kanata: 62-A Stonehaven Dr, Kanata
- Spice World Orléans: Unit 14, 1439 Youville Dr, Orléans
- Canada Food Village: 888 Meadowlands Dr E, Nepean / Ottawa
If 4 families or neighbors in your neighborhood sign up, we will add your postal code to our route immediately. Alternatively, you can select a partner pickup spot or email us to suggest a new location.
🏷️ Discounts, Coupons & Referrals
Yes! Seniors can use coupon code SENIOR26 at checkout. We also offer an extra 10% discount when two or more seniors order together.
Yes! Students can use ALG26 for Algonquin College, CAR26 for Carleton University, and UNIVOTT26 for uOttawa during active academic terms.
Yes! Refer friends, neighbors, or colleagues to earn instant discounts applied toward your future meal orders.
Have More Questions?
We're happy to help you select the best tiffin or family meal plan!
Email Support: askus@vitalyfoods.ca